Frequently Asked Questions About Freshly Folded
Questions About Pick Up and Delivery:
How does pickup and delivery work?
You just click on "Schedule a Pickup" and fill in your information. We will pick up your laundry when you request. We will text you when we are on our way and let you know that we picked it up if you are not home. Then we will return your laundry to you clean and ready to be put away.
Do I have to be home?
No you don't. Just leave your laundry in a secure location and let us know where that is.
When is this service available?
We offer this service Monday through Saturday between 8:30 a.m. and 3:30 p.m.
What is the turnaround time?
Turnaround time is next day, unless we pick up your clothes on Saturday then they are returned on Monday.
Can I give you my preferences?
Yes, that can be put in the software.
How do I know if you pick up in my area?
We pick up to all incorporated areas of San Diego County and some of the smaller surrounding areas. When you create an account the software will let you know immediately if you are in our service area.